Effective Date: July 2026
Rider Cancellation
Riders may cancel a ride before pickup.
Cancellation charges may apply depending on:
- Driver arrival
- Waiting time
- Local policies
Driver Cancellation
Drivers may cancel rides under valid operational circumstances.
Repeated unnecessary cancellations may result in account action.
Refund Policy
Refunds may be issued for:
- Failed payments
- Duplicate payments
- Incorrect fare calculations
- Technical issues
Approved refunds are generally processed within 5–7 business days, depending on the payment provider.
Non-refundable Situations
Refunds may not be available for:
- Completed rides
- Rider no-show
- Policy violations
Contact
For refund requests:
Email: info@limtechno.com
Website: https://www.rydovo.com